1. Introduction

    GAP Behavioral Health Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application (the “Services”), or interact with us through text messaging (SMS).

  2. Information We Collect

    We collect several types of information, depending on how you interact with us:

    • Personal Information: This may include your name, address, phone number, email address, date of birth, and any other information you provide to us when creating an account, scheduling appointments, or contacting us.
    • Demographic Information: This may include your age, gender, and language preference.
    • Medical Information: This may include information about your health conditions, medications, and treatment history. We collect this information only with your explicit consent and in accordance with applicable healthcare privacy laws (HIPAA).
    • Usage Data: We may collect information about how you use our Services, such as the pages you visit, the features you use, and the time you spend on the Services.
    • SMS Data: When you consent to receive SMS messages from us, we may collect your phone number and the content of any messages you send to us.

  3. How We Use Your Information

    We use your information for several purposes, including:

    • To provide you with the Services you request, such as scheduling appointments, communicating with your healthcare providers, and accessing your health records.
    • To send you important information about your appointments, changes to our policies, and other matters related to your care.
    • To personalize your experience with the Services and provide you with relevant information and resources.
    • To improve our Services and develop new features and functionality.
    • To send you marketing and promotional communications (with your consent).
    • To comply with legal and regulatory requirements.

  4. How We Share Your Information

    We may share your information with third parties under the following circumstances:

    • Healthcare Providers: We may share your health information with your healthcare providers and other healthcare professionals involved in your care, with your consent.
    • Service Providers: We may share your information with third-party service providers who assist us with operating the Services, such as data storage providers and analytics providers. These service providers are contractually obligated to protect your information.
    • Law Enforcement: We may share your information with law enforcement or other government agencies if required by law or to protect the rights or safety of ourselves or others.
    • Business Transfers: In the event of a business transfer, such as a merger or acquisition, we may share your information with the new owner of the business.

  5. Your Choices

    You have choices regarding your information:

    • Access and Update: You may access and update your personal information through your account settings.
    • Marketing Communications: You can opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in any email you receive from us or by contacting us at the information below.
    • SMS Opt-Out: You can opt out of receiving SMS messages by replying “STOP” to any message you receive from us.

  6. Security

    We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic storage method is 100% secure.

  7. Children’s Privacy

    Our Services are not directed towards children under 13. We do not knowingly collect personal information from children under 13.

  8. Changes to this Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our Services.

  9. Contact Us

    If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  10. SMS Privacy Policy

    • 10.1. Consent and Opt-Out

      • You can opt-in to receive SMS messages from us by providing your phone number and agreeing to SMS communications. You can opt-out at any time by replying “STOP” to any message you receive from us.

    • 10.2. Information We Collect

      • We collect your phone number when you consent to receive SMS messages and the content of any messages you send to us.

    • 10.3. Information Use

      • We use your information to send you SMS messages, such as appointment reminders, updates regarding your care, and promotional offers (with your consent). We may also use your information to analyze SMS usage and improve our communications.

  11. Sources and Related Content

    Health Insurance Portability and Accountability Act (HIPAA):